qaBuilder

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The issue. Are you operating a customer care centre? Are you providing help desk-related services? Do you run data collection programs where information collected is always changing? Do you need to access information about products and services that are constantly changing? How do you administer and change all the questions and user prompts that are required to get the information you need? Does the information you provide depend on how your customer answered your previous question? Do you need to extend a help desk service to 24/7 without incurring the associated costs?

The solution. Call centre and help desk solutions and technologies are not new. The ability to create a form and collect information as part of a browser-based application is a simple task. However, if you are delivering services within an environment where information needs are always changing and you need to streamline your administration processes then you need qaBuilder. qaBuilder is an engine that is used to support processes where information is assembled by asking simple questions and getting answers. Most importantly, qaBuilder provides an exceptional administrative technique to add new questions, create new decision points, add new products or services and provide current information that assists the data collection process. qaBuilder is based on a proven and robust engine that has been extensively tested and refined within one of Canada’s largest teleHealth call centres. As part of a coordinated customer relationship management strategy, qaBuilder can cost-effectively be integrated with other applications, systems or business processes.

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