Led by Stephen Karakatsanis, co-founder of TRIMAP, our Telecommunications group has worked with numerous clients such as AT&T Canada and Norigen Communications to create the systems they need to service their customers. When we look at our collective experience, it encompasses all stages of the customer cycle from sales to ordering and from provisioning to billing. This knowledge has been gained by:

• completing enterprise-level work flow analysis;
• designing and developing a fixed and usage-based pricing engine for both products and services;
• completing a strategic review of collections and customer trouble-ticket-management processes;
• designing and developing a solution that directly integrates into a third party inventory management system;
• creating a solution that provides "one-place-to-go" where all sales, pricing, ordering, provisioning or billing information relating to a customer can be found;
• creating a survey / questionnaire solution that can be deployed with an Intranet-based application or a standard call-centre;
• delivering a map-enabled order creation and tracking solution to manage the national sales funnel; and
• delivering a bill-presentment solution that provides near real-time usage information online.